Insure Easy AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our life insurance sales automation services ("Services"), which include automating workflows to enhance lead generation and maximize sales, our website, and intake forms. This Policy applies to all clients ("you" or "your") and complies with applicable laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), where relevant. We aim to be transparent and strict to avoid miscommunication.
1. Information We Collect
We collect only the information necessary to provide and improve the Services:
Personal Information: Name, email, phone number (e.g., for live call transfers), and business details provided via intake form or communications.
Technical Information: Access credentials (e.g., API keys or OAuth tokens for your tools), tool preferences, lead sources (e.g., webhook URLs), and usage data (e.g., performance logs).
Lead Data: If you provide sample lead lists (e.g., CSV with names, phones, ages), we process these solely for setup and delete them after configuration unless required for compliance.
Automatically Collected: IP address, browser type, device information, and usage metrics (e.g., via cookies) when interacting with our website or Services.
Third-Party Data: We may receive data from your integrated tools (e.g., call logs for monitoring).
We do not collect sensitive personal information (e.g., health data) unless voluntarily provided in lead lists, and such data is handled with strict security measures.
2. How We Use Your Information
We use your information solely for the following purposes:
Provide Services: Configure and maintain automation workflows (e.g., using your provided credentials for communications or scheduling), process payments, and deliver support.
Support and Communication: Respond to inquiries, send Service updates (e.g., setup confirmation), and assist with credential setup.
Improvement: Use anonymized, aggregated data (e.g., average lead response times) to enhance Service performance and develop new features.
Compliance: Log activities (e.g., communications in audit trails) to meet legal requirements (e.g., TCPA, GDPR).
Marketing: With your explicit consent, send promotional materials about our Services. You may opt out at any time via email links or by contacting support@insureeasyai.com.
We do not sell, rent, or share your data for unrelated purposes.
3. How We Share Your Information
We share your information only as necessary and with strict limitations:
Service Providers: With trusted third parties (e.g., payment processors, hosting providers) under confidentiality agreements, solely to deliver Services (e.g., process payments or host workflows). They access only the minimum data required.
Legal Requirements: If compelled by law, court order, or to protect our rights (e.g., fraud prevention, compliance with TCPA).
Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred but will remain subject to this Policy.
No Other Sharing: We do not disclose your information to advertisers, marketers, or unrelated third parties without your explicit consent.
4. Data Security
We implement industry-standard security measures, including encryption (e.g., for API keys), secure servers, and access controls, to protect your data from unauthorized access, loss, or alteration.
Access to your data is restricted to authorized personnel with a strict need-to-know basis.
Despite our efforts, no system is completely secure. You provide data at your own risk, and we are not liable for breaches beyond our reasonable control.
5. Data Retention
We retain your data only as long as necessary to provide the Services (e.g., API keys during active subscription).
Upon termination, we delete non-essential data (e.g., lead lists) within 30 days. Compliance-related logs (e.g., call records for TCPA) may be retained for up to 1 year as required by law.
You may request deletion earlier, subject to legal obligations.
6. Your Rights
Access, Update, Delete: You may request access to, correction of, or deletion of your personal information by emailing support@insureeasyai.com. We will respond within 30 days (or 45 days for complex requests under CCPA).
Opt-Out: Unsubscribe from marketing communications via email links or by contacting support@insureeasyai.com.
CCPA (California Residents): Right to know categories of data collected/shared, opt-out of any data sales (we do not sell data), and non-discrimination for exercising rights.
GDPR (EU Residents): Additional rights include data portability, objection to processing, and erasure (subject to legal obligations).
Children: The Services are not intended for individuals under 18. We do not knowingly collect children's data.
7. Cookies and Tracking
We use cookies and similar technologies for essential functionality (e.g., website navigation, session tracking). You may manage cookie preferences via your browser, but this may limit Service functionality.
8. Third-Party Links
The Services may link to third-party websites or tools (e.g., for credential setup guides). We are not responsible for their privacy practices or content.
9. International Data Transfers
If you are outside the USA, your data may be transferred to and processed in the USA, where our servers are located. We ensure compliance with GDPR and other applicable laws through standard contractual clauses.
10. Changes to This Policy
We may update this Policy with 30 days' notice via email or our website. Continued use of the Services after changes constitutes your acceptance.
Check our website for the latest version.
11. Contact Us
For questions, concerns, or to exercise your rights, contact us at support@insureeasyai.com.
By using our Services, you acknowledge that you have read, understood, and consent to this Privacy Policy.