Cancellation and Refund Policy

Effective Date: January 27, 2025

At InsureEasy AI, we strive to deliver exceptional AI-powered call automation solutions for insurance professionals. We value transparency and fairness in all client relationships. This policy explains how cancellations and refunds are handled.

1. Setup Fees

All setup fees are non-refundable once onboarding or customization work has begun. This covers the cost of:

  • AI configuration, scripting, and tone training
  • System integration with your CRM or lead platform
  • Account provisioning and backend setup

If a client cancels before setup work begins, a partial refund (up to 50%) may be issued at our discretion.

2. Monthly Subscriptions

Monthly plans are billed in advance and renew automatically each billing cycle.

  • You may cancel future renewals anytime by submitting a written cancellation request to support@insureeasyai.com at least 7 days before your next billing date
  • Cancellations take effect at the end of the current billing period
  • No prorated refunds are issued for partial months

3. Performance Disclaimer

Due to the nature of AI systems and variations in client data, lead quality, and market factors, we cannot guarantee specific performance results. However, we are committed to working collaboratively to optimize your outcomes through ongoing refinement and support.

4. Refund Eligibility

Refunds will only be issued if:

  • Duplicate payments were made in error
  • Services were not rendered due to a verified system fault directly caused by InsureEasy AI
  • Performance does not meet our base delivery metrics (15% warm lead qualification rate with minimum 100 leads of verified quality)

Refund requests must be submitted in writing within 10 days of the billing date.

5. Performance-Based Refund/Credit Policy

Our Commitment to Results

We stand behind our service quality. If we don't meet our base delivery metrics, you're eligible for a refund or service credit.

Base Delivery Metrics:

  • 15% warm lead qualification rate (minimum 100 leads processed)
  • 85% call connection rate for valid phone numbers
  • 99.5% platform uptime (excluding scheduled maintenance)

5.1 Eligibility Requirements

  • Have processed a minimum of 100 leads through the system
  • Provide leads with verified, accurate contact information
  • Submit a performance review request within 30 days of the billing period
  • Provide documentation showing performance below base delivery standards

5.2 Refund/Credit Options

  • Service Credit: 50% credit toward next month's subscription
  • Partial Refund: 30% refund of the current month's subscription fee
  • Extended Service: Additional 2 weeks of service at no charge

5.3 Exclusions

Performance-based refunds/credits are NOT available if poor results are due to:

  • Low-quality or inaccurate lead data provided by the client
  • Market conditions, economic factors, or seasonal variations
  • Client's sales skills, follow-up practices, or closing abilities
  • Third-party CRM or telecommunications issues outside our control

6. Payment Options and Financing

Payment Methods

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • Klarna: Pay in 4 interest-free installments (subject to approval)

Klarna Terms

When using Klarna as a payment method:

  • You agree to Klarna's terms and conditions in addition to ours
  • Klarna approval is subject to credit check and eligibility requirements
  • Missed Klarna payments may result in late fees charged by Klarna
  • Refunds processed through Klarna follow Klarna's refund timeline (5-10 business days)

7. Disputes

All disputes must first be directed to our support team for resolution. If unresolved, disputes will be governed by the laws of the State of Delaware.

Questions About This Policy?

If you have questions about cancellations, refunds, or our performance guarantee, please contact us:

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